Customer Service Executive
Nimbula Marketing Sdn Bhd
- Kuala Lumpur
- Permanent
- Full-time
- Candidates with industry experience are preferred.
- Fresh graduate is welcome to apply.
- Mandarin speakers preferred; basic English listening, speaking, reading, and writing skills required.
- Detail-oriented with strong organizational skills.
- Highly responsible, proactive, and patient.
- Possesses strong values and professionalism - honest, upright, professional, and positive.
- Excellent communication skills - good at listening, expressing, and capable of identifying, analyzing, and solving problems proactively.
- Strong team collaboration skills - able to work closely with other teams to ensure smooth execution of multi-client projects.
- Understand and resolve issues encountered during customer collaborations, provide timely support and solutions to ensure a good user experience.
- Deeply understand customer needs, relay them to relevant departments promptly, and ensure proper implementation to improve customer satisfaction.
- Handle urgent failure incidents, formulate response plans for clients, and coordinate with various departments to minimize the impact.
- Regularly analyze client accounts and market data to provide valuable business and market insights.
- Work closely with departments such as business development, product, technical, and finance to drive efficient project execution.
- EPF/SOCSO/EIS/PCB
- Annual Leave
- Medical Leave
- Performance bonus
- Public Holiday 3x
- Company covered parking fee
- Training Provided
- 5 Working days
Maukerja