Customer Service Executive

• Minimum SPM or Diploma Certificate in Administration, Education, Business, or related field.
• Good communication skills in English (Mandarin/BM is an advantage).
• Pleasant personality with strong interpersonal skills.
• Organized, detail-oriented, and able to multitask.
• Proficient in Microsoft Office / Google Workspace.
• Able to work under pressure and handle student/parent inquiries with patience.
• Prior experience in customer service, or administration is an advantage.

• Greet students, parents, and visitors professionally.
• Answer phone calls, messages, and emails promptly.
• Manage inquiries and direct them to the appropriate staff/department.

• Assist students with registration, attendance, and class schedules.
• Handle student requests, complaints, or feedback with care and escalate when needed.
• Provide guidance on academy policies, procedures, and student services.

• Maintain student records, databases, and files.
• Support consultants in preparing enrollment documents, receipts, and reports.
• Ensure reception and common areas are organized and presentable.

• Coordinate with teachers and consultants regarding classroom arrangements and student updates.
• Assist in organizing events, orientation sessions, or student activities.
• Ensure smooth daily operations and report any issues to the supervisor.

• EPF, SOCSO & Insurance Coverage - full statutory contributions and health protection.
• Friendly & Healthy Working Environment - supportive colleagues and positive culture.
• Clear Career Path - opportunities to grow in a fast-growing education company.
• Training & Development - on-the-job learning, workshops, and career advancement.
• Performance Incentives - recognition and rewards based on achievements

• Training Provided
• Allowance Provided

Ricebowl