Customer Service Executive

• Provide exceptional customer service and support to Wealth Mastery Academy clients.
• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Actively listen to customer concerns, demonstrate empathy, and provide appropriate solutions.
• Utilize strong communication skills in both Mandarin and English to effectively interact with a diverse customer base.
• Employ problem-solving skills to identify the root cause of customer issues and implement effective resolutions.
• Manage time effectively to prioritize tasks and ensure efficient handling of customer inquiries.
• Handle customer complaints and conflicts with professionalism and diplomacy, striving for mutually agreeable resolutions.
• Maintain accurate and detailed records of customer interactions and resolutions in the company's CRM system.
• Collaborate with other team members to ensure seamless customer service and support.
• Contribute to a positive and supportive team environment.
• Adhere to company policies and procedures regarding customer service and data privacy.
• Identify opportunities to improve customer service processes and contribute to a culture of continuous improvement.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
• Maintain a thorough understanding of Wealth Mastery Academy's programs, services, and policies to accurately address customer questions and concerns.
• Document all customer interactions and resolutions in the CRM system, ensuring data accuracy and completeness for future reference and analysis.
• Proactively identify and escalate complex or unresolved customer issues to senior team members for further investigation and resolution.
• Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience and address any cross-functional issues.
• Contribute to the development and improvement of customer service processes and procedures to enhance efficiency and customer satisfaction.
• Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service they received, actively seeking feedback for continuous improvement.

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Employee Discount on company products/services
• Casual Wear
• Company Activities
• Free Laptop/Phone for Work
• Fun Entertainment Environment
• Maternity Leave
• Public Holiday Substitution

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