Senior HR Officer - Education Industry

• Serve as the primary point of contact for staff counselling, conflict resolution, and grievance management.
• Foster a positive workplace culture by addressing employee concerns proactively and promoting open communication.
• Develop and implement disciplinary policies and procedures to ensure fairness and consistency.

• Recommend and implement employee relations practices that build trust, engagement, and morale.
• Develop strategies to promote diversity, equity, and inclusion (DEI) across the organization.
• Collaborate with leadership to address organizational changes and transitions effectively.

• Monitor and ensure compliance with all labour laws, employment standards, and workplace safety regulations.
• Act as the HR representative in crisis management situations, handling workplace safety issues and emergencies with professionalism and tact.

• Plan, coordinate, and execute staff engagement initiatives, events, and activities to enhance employee satisfaction and loyalty.
• Lead efforts to promote mental health, work-life balance, and employee well-being.
• Gather feedback through employee surveys and focus groups to inform future initiatives.

• Identify training needs through assessments and discussions with managers and staff.
• Coordinate programs to enhance staff skills, knowledge, and professional development.
• Evaluate training effectiveness and implement improvements to meet organizational goals.6. Talent 6.Acquisition, Management, Retention and Exit
• Oversee the end-to-end recruitment and selection process to attract and hire top talent.
• Ensure smooth onboarding experiences for new hires, enhancing retention and integration.
• Develop and execute employee retention strategies, including career development and succession planning.
• Manage offboarding processes to ensure a positive exit experience and continuous organizational learning.
• Manage resignations, terminations and offboarding process

• Administer the full spectrum of insurance plans, including health and other staff benefits.
• Serve as a point of contact for staff's insurance-related enquiries and facilitate claims processing.
• Evaluate and recommend enhancements to the benefits package to attract and retain talent.

• Gather, analyze, and present GHED data and metrics to support data-driven

• Prepare regular reports on key GHED metrics such as turnover, performance evaluations, demographic, recruitment, and training effectiveness.

• Oversee and deliver the day-to-day operations of HR tasks and functions, ensuring efficiency and adherence to timelines.
• Develop and monitor HR metrics and analytics to inform decision making and improve processes.

• Partner with head of departments and champions to support workforce planning, organizational development, and change management.
• Act as a mentor and coach to junior team members, fostering their professional growth and development.
• Serve as a trusted advisor to senior leadership on HR matters and strategic initiatives.

• Undertake additional tasks and responsibilities as assigned by the Chief People Officer of Group Human Empowerment & Development.

• Bachelor’s degree in human resources, Business Administration, or related

• Proven experience in HR functions, with a focus on internal corporate

• Knowledge of HR best practices, employment laws, and regulations.
• Strong communication, presentation, and interpersonal skills.
• Proficiency in HRMS and other HR software applications.
• Analytical mindset with the ability to draw insights from HR data.
• Excellent organizational and multitasking abilities.

• Proactive, detail-oriented, and able to work effectively in a team environment.

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