In this role, you'll be at the heart of our HR team, and your primary focus will be HR operations, benefits administration, expatriate management, onboarding, employee engagement, employee services and policy compliance . This position requires participation in a fixed rotation shift to cover APAC, EMEA, and US time zones, working alternate weeks to ensure smooth support for our global teams. Key Responsibilities About the Role We're looking for a seasoned HR professional (6-8 years' experience) to be the go-to person for employee services and employment-related matters within a division. You'll be the first point of contact for employees, handling queries, providing HR support, and ensuring a smooth employee experience from hire to exit. This role blends hands-on HR service desk responsibilities with the ability to align closely with global teams across APAC, EMEA, and US time zones, ensuring local employees receive consistent, timely, and compliant HR support. This role reports directly to the Chief Talent Officer. HR Operations & Employee Services Serve as the main HR contact for employees in the division, managing all employment-related matters and day-to-day HR support. Act as a HR service desk, responding to queries on HR policies, benefits, payroll, and other employee services promptly and accurately. Manage end-to-end HR operations for the division, keeping employee data in HRMS/HRIS accurate and up to date. Partner with global HR teams to align on processes, ensure consistent service delivery, and resolve employee matters across time zones. Maintain and update employment contracts, HR policies, and compliance documentation in line with Malaysian labor laws and company standards. Track and monitor benefits usage, including variable benefits, ensuring proper administration and compliance. Onboarding & Offboarding Coordinate smooth onboarding for new hires, including HR briefings, orientation, and cultural integration. Act as the point person for exit processes, ensuring clearance, documentation, and exit feedback are completed. Provide both new joiners and leavers with clear guidance and timely responses to their queries. Employee Engagement & Relations Support and coordinate employee engagement, well-being, and recognition activities for the division. Actively contribute to the Happiness Committee to help build a positive workplace culture. Assist in managing grievances, disciplinary cases, and conflict resolution, escalating as needed to relevant HR or leadership contacts. Expatriate Management & Immigration Coordinate employment pass applications, renewals, and cancellations for expatriates. Liaise with immigration authorities and external agencies to ensure smooth and compliant processing. Keep employees informed on requirements, timelines, and status updates for their immigration matters. Payroll Support (Non-Lead Role) Provide accurate payroll-related data and documentation to the payroll lead. Respond to payroll queries from employees in collaboration with the payroll lead and Finance. Support salary structure reviews and compensation benchmarking. Talent Acquisition Support Coordinate interview scheduling, offers, and hiring documentation. Partner with hiring managers to ensure a smooth and professional candidate experience. Provide candidates with timely updates and support throughout the recruitment process. What We're Looking For 6-8 years of HR experience, preferably in HR operations, employee services, or shared services. Strong knowledge of Malaysian labor laws, benefits administration, and HR compliance. Working understanding of payroll processes and regulations (support function, not payroll lead). Experience in expatriate management and immigration processes. Proficient in HRMS/HRIS systems for employee and payroll data management. Excellent organizational and multitasking skills, with proven ability to work rotation shifts across APAC, EMEA, and US hours. Strong interpersonal and communication skills with a service-oriented approach. Discreet in handling sensitive and confidential information. Proactive, adaptable, and comfortable in a fast-changing global environment. Show more Show less