Responsibilities: Provide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem Identify the level of technical knowledge and adjust technical communications to solve customer's problem Conducting basic probing to determine the next action for any software related to enquiries Requirements: Excellent English & Mandarin verbal communication skills Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply - Full Training Provided Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply Must be willing to work on rotational shifts Must be willing to work in Ara Damansara Salary Range: RM 3000 - RM 3500 (basic) + Allowance + KPI bonus WHY JOIN US: Monthly fun and exciting staff activities We are located nearby shopping malls and housing area Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc Benefit: 5 working days in a week EPF & SOCSO Sick leave Annual leave Quarterly staff recognition and appreciation Nice Working Environment Free Shuttle Van Provided from Various Location Accommodation Provided Fun Filled Environment with Events and Activities/ Team Outing CAREER GROWTH & TRAINNING PROGRAMS: Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager iSTAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company. English Training - Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills. IJP - Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.