Technical Support Executive - Mandarin Speaker

What will you do:

Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via CRM tools.
Update clients on their request status accordingly.
Achieve quarterly KPI targets set by the CS manager.
Perform other ad hoc tasks assigned by the manager.

What makes you a great fit:

Good communication skills in English. Chinese language is a plus.
Strong client-facing and communication skills
Troubleshooting and multitasking skills
Self-motivated and highly reliable
Customer service orientation
Minimum 1 year of working experience in the service industry will be an added advantage for this position
Fresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply (Full Training Provided will be provided)
Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
Willing to work in Ara Damansara, Selangor

What we offer along the way:

EPF & SOCSO
Sick leave
Annual leave
Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.