Customer Service Executive
Mipos Sdn. Bhd.
- Kuala Lumpur
- RM 3,500 per month
- Permanent
- Full-time
- Able to communicate in English, Bahasa Malaysia and Mandarin, both speaking and typing.
- Proactive attitude and willingness to learn is a must.
- Fresh graduates with willingness to learn are encouraged to apply as we will provide training.
- Candidate with sales experience is an added advantage.
- Candidate with e-commerce experience is an added advantage.
- Candidate with tech related working experience is an added advantage.
- E.G. Point-of-sales, software sales, computer shop, robotics, IT, software developments etc.
- Tech savvy, or willing to learn about POS hardware and software.
- Candidate must possess at least a Certificate / Diploma / Degree in following fields: Business, Marketing and similar fields Computer Science, IT, Networking and similar fields
- We are a B2B company.
- Think of us like a computer shop, but for business.
- You should do fine if you like computer hardware/software or technology products.
- Are you passionate about e-commerce/technology/sales and looking to take ownership of a dynamic role in a fast-growing company?
- We are seeking a driven and entrepreneurial-minded individual to join us in expanding our business. Our company is an ideal stepping stone for a want-to-be entrepreneur, who wants to build your own business in future.
- As part of our small, dynamic team, you'll take on key responsibilities, make impactful decisions, and gain valuable hands-on experience in different areas of running a business.
- Respond to customer inquiries via WhatsApp and e-commerce platforms (Shopee, Lazada,TikTok) in a timely and professional manner.
- Provide accurate information and suggest suitable products based on customer business (as our products are inter-related), for both online and walk in customer.
- Demonstrate product feature and explain benefits to walk in customers.
- Provide after-sales technical support and resolve customer issues efficiently, escalating to higher-level support when necessary.
- Ensure customer satisfaction by understanding customer need and maintain a positive & helpful attitude towards customers.
- Collaborate with team members to provide the best possible customer experience.
- Stay up-to-date with company products and services.
- Identify opportunities to improve customer service processes and contribute to the overall success of the team.
- Assist the team and management with any tasks requiring support.
- We provide fast track promotion with proactive salary increment for talented individuals.
- If your potential goes beyond a junior executive role, more challenging role with accelerated career advancement await you in near future.
- Come join us to showcase your skills, potential and start your career journey!
- Basic Salary + EPF + EIS + SOCSO + Performance Bonus
- Quarterly salary increment by reviewing your job performance every quarter.
- Career Progression Opportunities: You may get job promotion in short term.
- You will be working together with a bunch of young and energetic team members in a positive and mutually-supportive cultures work environment.
- On-job-training Provided By Customer Service Lead.
- Annual leave/Medical and hospitalisation leave
- Team bonding/Team building events
- Annual Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Overtime Pay
- Performance Bonus
- Training Provided
- Medical and Hospitalisation Leave
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