Customer Service Specialist
RENN Asia Wellness
- Kuala Lumpur
- Permanent
- Full-time
- Achieve at least Diploma certificate in related field
- Proven experience in a customer service role, preferably in wellness or health-related settings, or Hospitality settings
- Excellent verbal and written communication abilities with Mandarin, Bahasa Malaysia and English
- Skilled in using MS Office/excel, booking systems, and RM software.
- Strong ability to multitask and manage time effectively.
- Basic knowledge of handling transactions and payments.
- Empathy: Demonstrate genuine care and understanding for clients' needs.
- Professionalism: Maintain confidentiality and uphold high ethical standards.
- Passion for Wellness: Genuine interest in health, wellness, and holistic practices.
- Team Collaboration: Ability to work harmoniously with team members.
- Positive Attitude: Solutions-oriented mindset and welcoming demeanor
- Serve as the initial contact for our customers.
- Delivering top-notch customer service to create a favorable interaction for all guests.
- Managing requests, arranging appointments, organizing customer files, and supporting administrative duties
- EPF/SOCSO/PCB
- Annual Leave
- Medical Leave
- Health & Wellness Benefits for Immediate Family Members
- Professional Development
- Lifestyle and Commuting Benefits
Maukerja