Senior Customer Service Specialist (Wfh, Livechat-Mandarin)

PIXL Solutions Pte Ltd

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 9 days ago
MohonKelayakanWhat We're Looking For
  • Proficiency in Mandarin Chinese (written and spoken), with good command of English for internal communication.
  • Strong written communication skills with a professional yet empathetic tone.
  • Interest in technology, mobile apps, and IT knowledge is a strong plus.
  • Problem-solving ability and resilience under pressure.
  • Reliable, detail-oriented, and able to work independently while following set processes.
  • Prior experience in live chat customer service or APP support is an advantage.
TanggungjawabAbout UsWe are a growing tech company dedicated to building innovative products for our users. As part of our team, you will not only support customers but also gain exposure to the world of technology and IT, developing valuable knowledge and skills along the way.The RoleWe are looking for a Customer Service Specialist (Live Chat, Mandarin) to join our team. In this role, you will be responsible for handling customer inquiries exclusively via live chat, ensuring each conversation is resolved with clarity, empathy, and efficiency. You will be the first point of contact for our users and play a key role in delivering an excellent service experience.What You'll Do
  • Assist users with APP usage, basic troubleshooting, and navigation, gaining hands-on exposure to IT and product knowledge.
  • Quickly understand customer needs and deliver accurate, friendly, and solution-oriented responses.
  • Escalate complex issues to internal tech teams when necessary and ensure timely resolution.
  • Share customer insights to help improve our APP and overall service quality.
  • Uphold service standards with attention to detail, empathy, and efficiency.
Work Schedule5 days per week (including weekends), based on a scheduled roster.Shift Hours:11:00 AM - 8:00 PM (including 1-hour break)3:00 PM - 12:00 AM (including 1-hour break)ManfaatOpportunity to work on our own APP products, gaining exposure to IT and the tech industry.Performance bonuses and year-end bonus to reward your contribution.A clear career progression pathway, with opportunities to grow and advance.A supportive and professional team culture that values your development.Manfaat tambahan
  • Training Provided
  • Allowance Provided
KemahiranCustomer Service Live Chat Support Mandarin Language Proficiency Problem Solving Communication SkillsPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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