Position: Customer Service Location: KL, Malaysia Rotational Shifts, 5 days working Language: Mandarin and Cantonese Key Responsibilities: Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently. Must be ready to take calls, chat and email as this is a blended process. Utilize intermediate technical knowledge to assist customers with basic troubleshooting of applications and websites. Demonstrate a strong commitment to our customer-centric values, ensuring a positive experience for all customers. Collaborate with team members to improve customer service processes and enhance overall customer satisfaction. Maintain accurate records of customer interactions and transactions. Show more Show less