If interested, Kindly share your CV at [HIDDEN TEXT] Role: Customer Service- Mandarin Speaker Location: Subang, Jaya Exp: 1 Year/Freshers can also apply Responsibilities: As a dedicated Voice / Non-Voice Channel Specialist, you'll play a pivotal role in providing top-notch customer service. Here is what's waiting for you: Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques Expertly articulating and presenting information about our products while professionally managing high inquiry volumes Embracing accountability for individual KPIs and working cohesively towards team goals Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times