Customer Service Team Leader (Mandarin Speaker)

• Proficiency in English, Bahasa Malaysia and Mandarin
• Minimum Diploma or Degree in Customer Service, communication or related field with.
• At least 2-3 years of experience in customer service, with 1+ year in a supervisory or team lead role.
• Excellent communication and interpersonal abilities, both verbal and written.
• Proficient in CRM systems, call center tools, and basic office software (Excel, Word, etc.).
• Comfortable using booking systems or appointment scheduling software.
• Experience in the beauty, skincare, wellness, or retail industry is highly preferred.
• Able to work in a fast-paced environment, especially during peak seasons or promotional campaigns.
• Flexible with working hours, including weekends or public holidays if required.
• Passionate about customer service and beauty/wellness products.
• Strong leadership and team management skills with the ability to motivate, inspire, and guide team members toward achieving performance goals.

• Supervise and support the team in handling all inbound and outbound calls, including inquiries, appointment bookings, confirmations, and follow-ups.
• Oversee accurate scheduling and rescheduling of consultation or treatment appointments, ensuring minimal errors or double bookings.
• Monitor daily and weekly booking targets, implement strategies to increase consultation appointments, and track team performance.
• Conduct daily briefings to communicate goals, booking targets, and promotional updates, while motivating and guiding the team.
• Provide coaching and feedback to improve team performance, service quality, and consultation booking rates.
• Handle escalated customer issues or complaints and ensure timely, professional resolutions to maintain satisfaction and retention.
• Attend internal meetings, stay updated on promotions and service changes, and ensure clear communication across the team and departments.
• Train and onboard new staff, ensuring they understand product knowledge, booking procedures, and service standards.

• Attractive Basic Salary.
• Yearly increment based on performance.
• Attendance, Punctuality & Transport Allowances*
• Group Incentive*
• 5 working days a week.
• Casual working environment.
• EPF, SOCSO & EIS.
• Annual Leave, Birthday Leave, Wedding Leave and others.
• Medical Claim and Health Insurance Entitlement.
• Complimentary Smooth Skin Control (S.S.C.) Hair Removal*.

• 5 Working Days
• Allowance Provided
• Training Provided

Maukerja