Customer Service Advisor (Mandarin Speaker)

• Take call and provide accurate answer to customer queries.
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
• Abide to De-escalation processes that involving dissatisfied customer.

• You have at least 1 year experience within a Customer Service role, ideally within the Hospital / Health Care / Healthtech and Hospitality industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

• Join a market leader within Hospitality
• Fantastic work culture
• Opportunity within a company with a solid track record of performance

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