Customer Service Representative (Mandarin Speaker)

UBASE Asia Sdn Bhd

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 1 day ago
UBASE Asia Hiring! Full Time Customer Service Representative (Mandarin Speaker) in WP Kuala Lumpur - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-022ac819>Customer Service Representative (Mandarin Speaker)ReportFollowUndisclosedKL City,Fresh GraduatesBe an early applicant!Posted 2 hours ago • Closing 27 Aug 2026Be an early applicant!SaveApplyRequirementsRequirements
  • High proficiency in Multi languages (English, Bahasa Malaysia and Mandarin), all in written and communication level
  • Team playing skills with strong customer orientation.
  • Strong communication
  • Problem solvers and ability to perform under high-paced working environment.
  • Self-motivation, highly energetic, outgoing character, and willingness to explore self-potential in different area.
ResponsibilitiesJob Description
  • Handling all inbound and outbound calls pertaining to customer general enquiries,
  • complaints, comments, feedback, and other raising issues related to the clients.
  • products
  • De-escalate situations involving dissatisfied customers, offering patient assistance.
  • and support
  • Clarify customer requirements; probe for understanding, and use decision-support tools
  • and resources to appropriately provide resolution to the customer.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • To perform any other duties as assigned.
BenefitsEmployee BenefitsJoining us as a Customer Service Representative, you'll enjoy a well-rounded benefits package designed to support your career growth, personal well-being, and work-life balance:Competitive Salary & Allowances - aligned with industry standards.Performance Incentives & Bonuses - rewarding your hard work and achievements.Comprehensive Medical & Health Coverage - outpatient, inpatient, and insurance protection.Shift Allowance & Overtime Pay - for night, weekend, or public holiday shifts.Annual Leave, Medical Leave & Public Holiday Entitlements - with additional leave benefits as you grow with the company.Training & Development Programs - structured onboarding, product knowledge, and skill enhancement opportunities.Career Growth Opportunities - clear progression pathways within customer service and other business functions.Supportive & Inclusive Work Culture - where teamwork, collaboration, and employee well-being come first.Employee Engagement & Recognition Programs - monthly rewards, team-building activities, and appreciation events. Convenient Office Location - easily accessible workplace with nearby amenities.We value our people and are committed to creating a positive and rewarding environment where you can thrive and grow with us.Additional Benefits
  • Staff Activities
  • Training Provided
  • Allowance Provided
SkillsCustomer Support Communication Skills Conflict Resolution Time Management Problem Solving Empathy Active ListeningImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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