Company Description Geniebook is a powerful suite of online learning products including AI-personalised worksheets (GenieSmart), live online classes (GenieClass), and real-time teacher chats (GenieAsk) that help primary and secondary school students learn smarter and do better. Founded in 2017 by experienced educators, tech experts, and designers, Geniebook aims to provide personalised world-class education utilizing the best of technology and learning pedagogies. Today, Geniebook serves over 220,000 users across Singapore, Vietnam, Malaysia, and Indonesia. Geniebook is backed by renowned investors and is Singapore's largest online learning platform for English, Mathematics, and Science (EMS) syllabus, with Chinese as the latest subject offering. We are looking for passionate and energetic individuals to drive student engagement, sales, and long-term customer success at Geniebook! As a key part of our team, you will play a crucial role in shaping the student experience, deepening customer relationships, and maximizing customer lifetime value. If you enjoy connecting with students and parents, guiding learners to reach their full potential, and driving sales and renewals through meaningful customer interactions, we'd love to have you on board. Role Description : Engage and support students to keep them motivated in their learning journey, ensuring continued usage and long-term value. Conduct onboarding sessions and guide parents/students through the implementation process to ensure a smooth start with Geniebook, setting the foundation for a lasting relationship. Address concerns promptly, ensuring a positive experience for both students and parents. Analyze and share learning progress with parents to highlight student improvements and reinforce the value of Geniebook, increasing retention. Proactively drive sales by identifying opportunities and recommending upgrades, add ons and referrals based on each student&aposs needs Manage customer renewals, ensuring a seamless process and reinforcing the value of Geniebook to encourage continued subscription. Build trust and loyalty through regular, proactive communication with students and parents. Motivate and guide students in setting and achieving academic goals. Identify student strengths and areas for improvement, providing tailored guidance. Job Qualifications : Proficient in Mandarin and English, with excellent verbal and written communication skills Sales management experience is beneficial but not required. Goal-driven and motivated by KPIs, with a commitment to excellence in sales and customer success. Experience in customer service and providing user assistance Strong problem-solving skills and ability to troubleshoot technical issues Ability to work effectively, self-driven and independent in a fast-paced and dynamic environment Positive attitude with high-energy, passionate, and empathetic toward students and parents. Bachelor's degree in Education, Communications, or related field is preferred Fresh graduates are welcome! Show more Show less