Client Care Executive for SG Market

• Handle incoming client inquiries and provide prompt, accurate, and professional responses.
• Resolve client issues efficiently, ensuring a positive client experience.
• Maintain detailed and accurate records of client interactions and transactions.
• Collaborate with team members and other departments to resolve complex client issues.
• Stay updated on product knowledge, company policies, and procedures to provide informed assistance.
• Adhere to the contact centre's standards and protocols to ensure compliance and quality service.
• Educating client about the products and service offered
• Probed & identify financial needs on service calls and pitch relevant solutions in line with client charter.
• Ensure that offer is pitched on at least 70% of eligible calls.
• Ensure all sales pitches are made without no mis-selling.
• Additional point for Sales Palette markets - Use S2S palette to identify eligibility and register dispositions for analysis
• Ensure continuous improvement in Productivity to the standards prescribed from time to time
• Support ongoing initiatives to enhance cross sell opportunities

• Excellent communication skills in both written and verbal form.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work in a 24/7 shift environment, including weekends and public holidays.
• Proficiency in using contact centre software and other relevant technology.
• Customer service experience, preferably in a contact centre environment, is an advantage.

• High school SPM graduate or diploma, additional education or certifications in customer service or related fields are a plus.
• Fluency in English and Bahasa, proficiency in additional languages is an asset.

• Competitive salary and benefits package.
• Comprehensive training and ongoing professional development.
• A supportive and dynamic work environment.
• Opportunities for career advancement within the organization.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered