Job Description Strategic Programme Planning & Execution Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem-across online, offline, and third-party channels. Design a comprehensive programme calendar, covering: Online activations (e.g. in-person training sessions / webinars) Offline initiatives (e.g. seller meet-ups) External collaborations (e.g. partnerships with MSME associations or government bodies) Ensure all programme objectives are achieved within established timelines and budget parameters. Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes. Reporting And Documentation Maintain accurate records of programme / initiative OKRs (i.e. online / offline / external event quality) Prepare regular reports for stakeholders on the progress and impact of the above mentioned initiatives. Perform market research and studies where relevant and required Sentiment Monitoring Track seller sentiment from ShopeeUni Facebook (SUFB) on high-impact platform policy / programme rollouts. Ensure seller issues surfaced via ShopeeUni Facebook (SUFB) are escalated and resolved by the relevant initiative teams. Requirements A Bachelor's degree in any field; experience in the e-commerce industry and business development will be an added advantage. Minimum of 2-3 years of experience in community engagement, programme management, or a related area. Able to travel out-of-state for work-related reasons (including weekends as needed). Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly Excellent team player and a drive to always deliver on KPIs Excellent command of English, the ability to converse fluently in other languages will be an added advantage (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs) Show more Show less