Seller Engagement Coordinator

• Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem-across online, offline, and third-party channels.
• Design a comprehensive programme calendar, covering:
• Online activations (e.g. in-person training sessions / webinars)
• Offline initiatives (e.g. seller meet-ups)
• External collaborations (e.g. partnerships with MSME associations or government bodies)
• Ensure all programme objectives are achieved within established timelines and budget parameters.
• Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes.

• Maintain accurate records of programme / initiative OKRs (i.e. online / offline / external event quality)
• Prepare regular reports for stakeholders on the progress and impact of the above mentioned initiatives.
• Perform market research and studies where relevant and required

• Track seller sentiment from ShopeeUni Facebook (SUFB) on high-impact platform policy / programme rollouts.
• Ensure seller issues surfaced via ShopeeUni Facebook (SUFB) are escalated and resolved by the relevant initiative teams.

• A Bachelor's degree in any field; experience in the e-commerce industry and business development will be an added advantage.
• Minimum of 2-3 years of experience in community engagement, programme management, or a related area.
• Able to travel out-of-state for work-related reasons (including weekends as needed).
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Excellent team player and a drive to always deliver on KPIs
• Excellent command of English, the ability to converse fluently in other languages will be an added advantage (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders
• Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)

Shopee