Secured Prevention & Recovery Collection Officer
- Malaysia
- Permanent
- Full-time
As a Secured Prevention & Recovery Collection Officer at OCBC, you'll play a vital role in managing the secured 3+ MIA accounts by securing promise to pay in order to improve delinquency rate and increase recoveries/ upgrades of secured NPL accounts, including housing loans, term loans and overdrafts.How you succeed
To succeed in this role, you'll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You'll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer's needs while also minimizing risk for the bank.What you doFinancialContribute towards reducing the 30+ and 90+ delinquencies, with the main objective to manage 3+ MIA delinquencies flow through, NPL / NPF and specific provisions for Secured productsContribute to meet department financial KPI including personal targets.Dunning for DQ3 and NPL accountsComplianceEnsure strict adherence to all compliance matters (PDPA, Banking Secrecy, etc)Ensure that collection actions taken are within corporate guidelines, and collection policiesProcessesNegotiate with customers for payments or repayment plan.Prepare proposals for composite settlement or instalment plan.Attend to walk in customers whenever necessaryAttend to and process borrower’s requestHuman CapitalManage and achieve the target indicator set in Collector’s scorecard and department KPI.Take on additional tasks and/or projects when assignedWho you areRelevant tertiary or Diploma qualification or equivalentAt least 2 years of Collections experience in Secured productPleasant disposition with good interpersonal and communication skillsKnowledge and experience in recoveryDunning experience in collections environmentGood negotiation skills.Possess strong communication and inter-personal skill.Team PlayerWho we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.