Operations Manager (English Speaking)
Growthfn
- Sepang, Selangor
- RM 192,000 per year
- Permanent
- Full-time
- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining a high level of employee and customer satisfaction
- Establishing and managing relationships with stakeholders
- Oversight of team – organizes resources, sets goals, carries out strategy from Executives and clients on a day-to-day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document the work schedule of staff and absences.
- Build strong partnerships with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations of the teams and provide updates
- You need to be fluent in English in order to be able to effectively liaise with stakeholders in the region
- University/Colleges required.
- Experience in managing team (up 50HC) more than 3 years
- Good to have experience in CS/BPO/Sales/Client relationships. Otherwise, the candidate has to be confident in communication
- Work within a company with a solid track record of success
- Flexible working options