Senior Coordinator, SMB Growth
- Kuala Lumpur
- Permanent
- Full-time
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account's performance metrics and ensure compliance with Foodpanda's operational standards.
- Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin.
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.