Senior Analyst - Onsite Technical Support (OWG)
Marsh McLennan
- Kuala Lumpur
- Permanent
- Full-time
- Be a part of a global operation team
- Elevate your IT processing knowledge
- Interact diverse colleagues and stakeholders from various line of business within MMC
- Attractive performance driven incentives
- Participate in regional projects
- Career Development and Training Opportunities
- Performs installations, trains, maintenance, troubleshoots and repairs of OWG PC hardware/software technologies.
- Performs activations and supports Smartphone devices.
- Assists with setup, and operation of audio-visual hardware as; required by end user.
- Determines appropriate hardware/software based PC on corporate policy and end user requirements.
- Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.
- Escalates incident, and questions to appropriate support groups.
- Supports events, such as infrastructure changes, software releases and BCP etc.
- Degree in IT or equivalent
- Minimum 2 years of experience in Service Desk/Help desk/Ticketing system support field to support OWG user
- Strong problem-solving skills
- Good command in English is required
- Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
- Very strong knowledge of company desktop operating systems and software.
- Knowledge of application packaging processes.
- Knowledge of scripting for Microsoft based systems, including active directory and MS Desktop products.
- Knowledge of standard computer hardware.
- Good communication and interpersonal skills