Senior Application Support (Onsite / Shift based role / RM 7000 / Only Malaysians)
Career Channel Executive Search
Kuala Lumpur
Permanent
Full-time
23 days ago
Responsibilities: Ability to keep the customer at the forefront of all requests and advocate for the customer's needs at all times. Ability to understand varied and complex product configurations and support customers through various means of communication, including email, phone, chat, forums, and social media. Identify, resolve or manage the resolution of system issues Troubleshoot platform issues raised by clients and escalate to the next level if can't be solved beyond our expertise Communicate to other department and teams, keeping stakeholders and management informed Updating and managing Knowledge base Manage escalation process of issues from L1 Mentor Technical Support Specialists (L1) to help them understand more complex issues and configurations Own and track tasks within SLAs Ideal Candidate: I have excellent communication skills and have handled global clients before. At least 3 years of experience in application support Has exposure to ticketing tools. Troubleshooting via logs, experience in FTP knowledge on scripting and Unix/Linux Experience in AWS will be good, but not compulsory Willing to work under shift Salary: RM4,500.00 - RM7,000.00 per month Schedule: Afternoon shift Day shift Evening shift