Technical Support Expert - Senior L2 Global Exposure Attractive Remuneration Package Responsibilities You are required to work on various and complex product configurations and support customers through various means of communication You have to Identify, resolve or manage the resolution of system issues You are required to troubleshoot platform issues raised by clients or teams and follow through the escalation process You have to be responsible for communicating with other departments and teams keeping stakeholders and management informed Be a part of a scheduled shift rotation and on-call on scheduled weekend Job Requirements Experience in Application Support - IT Infrastructure - Software testing and configurations Strong experience in the areas of JSON and XML - SOAP/RESTFul API Basic Script and programming: e.g. C++, Javascript, PHP, Bash - Message Broker system (AMQ) - Log troubleshooting Knowledge of software testing and correction