Senior Executive Customer Service

Emerson

Nilai, Negeri Sembilan
Permanent
Full-time

1 month ago

Job Description:Job SummaryIf you are a CUSTOMER SERVICE professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Nilai, Negeri Sembilan location, you will need to host customer visit, respond to customer inquiry timely and balance the importance of customer delivery, inventory & cost effectively. Join our growing team!In this Role, Your Responsibilities Will Be:

To achieve shipment target sets for each month.
To acknowledge customer e-mails within the day and respond with answer within 1 working day.
To return call to customers if unable to pick-up timely
Attend to customer queries/complaints on order and delivery status.
Communicate with all departments to ensure timely information flow to customers.
Coordinate with customers on third party inspection date.
Liaise with MPS, Planning, Buyers, QA, Logistics for scheduling & shipment to meet customer requirements.
To work with customer on commercial or any customer related issues like export license application, credit, Letter of Credit, TT before shipment and shipping instruction.
Review customer orders and ensure right request delivery date for order scheduling planning.
To resolve any customer order delivery conflicts (shorter than prospectors lead time or supplier long lead items or change order or any customer related issues) within company and customer.
Monitor & keep track the orders progress. Communicate to customers if there's any delayed on the delivery schedule and explore any alternative for service recovery.
Plan the 3rd party inspection with internal 3rd party team and inform customer on the inspection schedule.
To verify penalty claim from customers and submit for approval.
To negotiate split shipment with customer for orders with huge quantities.
Coordinate internal and external on any customer visit.
Understanding on KPI that's not meeting the target and look for opportunity of improvement.
Provide suggestion, ideas & any improvement areas that will help on company KPI
Ensure safety compliance and work on improvement whenever there's any potential hazard identify

Who You Are:You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You build immediate rapport, even when facing difficult or tense situations. You actively listen and check for understanding. You continually scan the environment for technology breakthroughs.For This Role, You Will Need:

Minimum 2 years of proven experience in Customer Service.
Well-organized, motivated individual who is capable of exercising and judgement in the duties.
Positive characteristic to accept changes and challenges.
Drive for result and able to work independently.
Possess good communication, interpersonal skill, collaborate with people at all levels, ability to attend customers' queries tactfully and effectively.

Preferred Qualifications that Set You Apart:

Degree in any field with minimum 2 years related working experience in manufacturing environment.
Excellent in using Microsoft Excel, Power BI, Power Query will be an advantage.

Our Offer to You:By joining Emerson, you will be given the opportunity to make a difference through the work you do.Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our and about .If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .About Us:Our Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!No calls or agencies please.

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