Process Improvement & Digitalization - Senior Executive
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Work with trading, sales, operations, and finance teams to document existing workflows.
- Identify gaps, inefficiencies, and opportunities for automation or simplification.
- Support the integration of workflows into the TRECK platform.
- Collaborate with IT/technical teams to ensure adoption and smooth functionality.
- Help develop Standard Operating Procedures (SOPs) and process manuals.
- Ensure workflows align with internal policies and basic compliance requirements.
- Provide hands-on training and guidance for TRECK platform users.
- Monitor adoption, troubleshoot issues, and support change management.
- Track KPIs to measure efficiency, accuracy, and adoption of workflows.
- Suggest practical improvements for processes and platform use.
- Ensure processes are scalable as the company expands.
- Contribute to positioning the TRECK platform as a core company asset for operational excellence and valuation.
- Degree in Business Administration, Operations Management, Engineering, or related field.
- 2–4 years’ experience in operations, business process management, or systems implementation.
- Proven track record in documenting workflows or implementing processes in systems.
- Strong analytical, problem-solving, and project coordination skills.
- Exposure to ERP, CRM, or digital operations platforms is an advantage.
- Clear communication skills, with the ability to train and guide colleagues.