SEA- Learning & Development (Innovation & Process Improvement), Executive/ Senior Executive

Deloitte

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 1 day ago
Title: SEA- Learning & Development (Innovation & Process Improvement), Executive/ Senior ExecutiveAre you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.Ready to unleash your potential with us? Join the winning team now!About the RoleWe're looking for a forward-thinking L&D Executive / Senior Executive to lead the transformation of how learning is delivered and experienced across Southeast Asia.In this role, your primary focus will be to identify, design, and implement improvements across L&D processes, platforms, and learner journeys. You'll apply design thinking to uncover pain points, streamline operations, and enhance digital and in-person learning experiences. To stay grounded in real learner needs, you'll also support the delivery of programs, giving you firsthand insight into what worksand what needs fixing.What You'll DoLead Innovation & Process Improvement
  • Analyze current L&D workflows and learner journeys to identify inefficiencies and friction points.
  • Apply design thinking to reimagine and improve how learning is delivered, accessed, and experienced.
  • Collaborate with cross-functional teams to implement scalable, tech-enabled solutions.
  • Document and standardize improved processes for consistency and sustainability.
Drive Digitalisation, Automation & Platform Optimization
  • Lead efforts to digitally transform L&D operations by identifying opportunities to automate repetitive tasks and streamline workflows across program delivery, learner support, and reporting.
  • Optimize the use of core L&D platforms
  • L&D app - Boost mobile access, enable push notifications, and enhance engagement.
  • SharePoint - Create intuitive content hubs, automate updates, and streamline collaboration.
  • Microsoft Teams - Integrate learning delivery, chat support, and virtual facilitation.
  • Collaborate with Tech and Ops teams to pilot and implement automation tools (e.g., Power Automate, chatbots, scheduling bots) that reduce manual effort and improve scalability.
  • Continuously evaluate platform usage and learner feedback to recommend innovative enhancements that improve experience, accessibility, and efficiency.
Support Program Delivery (Insight-Driven)
  • Assist in the execution of key in-person and virtual learning programs, and compliance learning
  • Observe and gather feedback from learners, facilitators, and stakeholders.
  • Use delivery experience to inform continuous improvement efforts.
Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Associates / Analysts / Consultants across our Firm are expected to:
  • Demonstrate a strong commitment to personal learning and development.
  • Understand how our daily work contributes to the priorities of the team and business.
  • Understand the set expectations and demonstrate accountability in keeping personal performance on track.
  • Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
  • Demonstrate an appreciation for working with others.
  • Understand what is fundamental to Deloitte's success as a business.
  • Demonstrate integrity and an awareness of strengths, differences, and personal impact.
  • Develop their understanding of Deloitte and offer a fresh perspective.
Requirements:
  • Bachelors degree in Business, Education, Human Resources, Design, or a related field.
  • 2-5 years of experience in L&D, operations, or program management.
  • Strong analytical and problem-solving skills.
  • Experience with digital tools (e.g., LMS platforms, Microsoft 365, SharePoint).
  • A design thinking mindset-empathetic, curious, and solution-oriented.
  • Experience with automation tools (e.g., Power Automate, Zapier).
  • Familiarity with user journey mapping or service design.
  • Exposure to AI tools, chatbots, or learner experience platforms.
  • Knowledge of data-driven evaluation and reporting.
Due to volume of applications, we regret that only shortlisted candidates will be notified.Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 110420In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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