Front Office Manager 1Assistant Guest Relations Manager
Kuala Lumpur
Permanent
Full-time
1 month ago
Shangri-La, Kuala Lumpur Be part of our Shangri-La family Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas. Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer. As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region&aposs most exclusive city hotel. We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight. Responsibilities Handle incoming reservations via phone, email, and online platforms in a timely and professional manner Ensure all bookings are accurately recorded in the system with complete guest details and special requests Monitor room availability and manage inventory across various channels (e.g., direct, OTA, GDS) Upsell room categories, packages, and other hotel services to maximize revenue Respond to guest inquiries and provide information about room types, rates, and hotel facilities Work closely with the Sales, Revenue, and Front Office teams to ensure smooth booking flow and allocation Maintain proper documentation and uphold data integrity for reporting and audit purposes Assist in resolving guest concerns or booking issues efficiently while maintaining high service standards Qualifications Minimum 1-2 years of experience in reservations, front office, or customer service, preferably in the hospitality industry Familiarity with Property Management Systems (e.g., Opera, Fidelio) is an added advantage Strong communication skills in English; proficiency in additional languages is a plus High attention to detail and ability to manage multiple tasks in a fast-paced environment Customer-focused mindset with a positive and professional attitude Strong organizational skills and a proactive approach to problem-solving Ability to work shifts, weekends, and public holidays as required Diploma or Degree in Hospitality, Business, or related field preferred Show more Show less