Front Office / Guest Service Associate
Terrasphere Sdn Bhd
- Kuala Lumpur
- Permanent
- Full-time
- Minimum SPM qualification.
- Strong team player with a positive and cooperative attitude.
- Basic knowledge or prior experience in Hotel Management or Front Office operations is preferred.
- Candidates with customer service experience or transferable skills from other industries are encouraged to apply.
- Able to communicate effectively in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
- Energetic, efficient, and capable of working independently in a fast-paced, dynamic environment.
- Interact with guests on all matters related to rooming, cashiering, and guest information services.
- Ensure all guest details are accurately completed upon arrival, including name, address, and method of payment.
- Validate payment methods during check-in and check-out, and ensure all charges are correctly posted.
- Facilitate arrival and departure formalities for all guests, including VIPs, while ensuring a comfortable and memorable stay.
- Coordinate with Housekeeping to maintain high standards of guest service and room readiness.
- Greet guests warmly and courteously, making an effort to learn and use their names to provide personalized service.
- Attend regular departmental meetings and training sessions.
- Familiarize yourself with night audit procedures and perform night shift duties as assigned by the Duty Manager.
- Stay updated on hotel promotions, events, and local happenings.
- Maintain thorough knowledge of the hotel's products, services, and policies.
- Collaborate with other Front Office team members in a supportive and flexible manner to ensure overall guest satisfaction.
- Liaise with the Accounting Department regarding account policies and procedures.
- Execute daily tasks in accordance with established SOPs and service standards.
- Respond to guest inquiries and assist with service needs and special requests.
- Perform any other duties as assigned by Management.
- Medical insurances
- Duty meal
- Strategic location (MRT/LRT/BUS)
- EPF
- SOCSO
- Annual Leave
- Medical and Hospitalisation Leave
- Medical Insurance
- Training Provided
- EPF / SOCSO / PCB
Maukerja