Customer Service - Non Voice (Mandarin Speaker)

• Proficiency in Mandarin (reading and typing) is mandatory
• Good command of English.
• Minimum Diploma qualification with at least 1 year working experience; OR
• Degree holders are encouraged to apply (fresh graduates welcome).
• Willing to work on-site at KL Sentral (Work at Office).

• Provide customer support for a social media platform via chat and email channels (non-voice)
• Handle inquiries, and feedback in a professional and timely manner
• Ensure a positive customer experience by delivering accurate information and effective solutions
• Escalate complex issues to relevant teams when necessary, while ensuring follow-up and resolution
• Maintain proper documentation and records of customer interactions
• Adhere to service guidelines, response time standards, and internal policies
• Collaborate with team members and contribute to a supportive team environment

• Paid training will be provided.
• Shift and KPI Allowance
• Annual Leave + Medical Leave + EPF + SOCSO
• MNC and friendly working environment.

• 5 Working Days
• Training Provided
• Allowance Provided

Maukerja