Payment and Fraud Operations Executive

Kuala Lumpur
Permanent
Full-time

4 hours ago
Apply easily

Our JourneyShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel - not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World's Most Rewarding Way to Shop - and looking for bold, driven individuals to join us.ShopBack is achieving rapid growth in its core products while, in parallel, breaking new ground with the development of new product lines and strategic initiatives. One of these is the financial services vertical that has enjoyed early traction and is now being scaled across the region. We are looking to bring on board a fraud payments specialist - someone who is passionate about fighting fraud, identifying new trends/typologies, and implementing strategies to mitigate these risks.This individual should be naturally curious and passionate about risk prevention: if something seems off, you want to investigate what's going on and solve root problems.Your Adventure Ahead

Perform daily fraud analysis to detect and investigate anomalies and fraudulent activities in customer payment and transaction data
Identify, review, and analyse customer fraud cases. Synthesize data and make recommendations for remediation and future prevention.
Work with internal stakeholders to evaluate the effectiveness of existing tools, processes, and policies related to fraud management
Identify and review any gaps within the current control processes and recommend enhancements to prevent the recurrence of similar fraud activities
Drive process improvements in fraud operational processes and policies
Perform ad-hoc reviews or projects as required or directed
Understand scheme rules and regulations, and propose solutions to maintain fraud and chargeback rate within thresholds
Work with local commercial and operations stakeholders to customize fraud risk management techniques and rules across different country markets and across different payment methods
Handle chargeback cases by working with internal partners to provide evidence and minimize chargeback losses to the company
Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach.

Essentials to Succeed

A bachelor's Degree in a technical field is highly desirable
Excellent documentation skills with the ability to present complex information clearly, concisely, and accurately for both internal and external users, ensuring all decisions are thoroughly supported.
1-3 years of experience at a payments processor, card acquirer, or e-commerce platform to configure/analyze payment risk and write fraud rules
Knowledge in SQL is an added advantage
Strong problem-solving skills: You are able to exhaustively and comprehensively break down problems in a structured manner. You are skilled at using data to drive decisions
An excellent communicator and team player: You are able to convey complex ideas succinctly and work effectively across teams
Decisive and open to learning: You will make many critical decisions every day that impact large numbers of customers. You are willing to make these difficult decisions and quickly learn and iterate from these experiences
Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership
Aptitude to identify new ways to approach risk management and to think creatively

ShopBackers' DNAGrit - We tackle all challenges head-on, working together to solve problems and achieve success.Hunger - We value hard work, and having relentless drive.Speed - We move fast and have a bias for action, all to deliver maximum impact.Impact - We focus on results, always aiming for the best possible outcomes and timelines.Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.Exclusively for ShopBackersCareer progression paths and opportunities to take on greater challenges that help you realise your ambitions.Be part of a winning team on a journey to global scale.Competitive compensation based on your performance.Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.Work-From-Anywhere benefit to enable you to thrive personally and professionally.Flow Day Thursday (1-day a week, optional to work from home or office)ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting .

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