Payment Operations Executive/Senior Executive

• Oversee merchant onboarding, device configuration, and site installations
• Ensure timely and smooth deployment of POS and payment terminals
• Coordinate with Sales and Technical teams for seamless handover and client satisfaction

• Act as the escalation point for complex customer issues and resolve them efficiently
• Implement process improvements to reduce repetitive support tickets
• Maintain high customer satisfaction scores

• Prepare weekly and monthly reports on deployment status and team performance
• Review workflows to improve efficiency and reduce deployment lead times
• Support management in optimizing operational procedures and SOPs

• Diploma/Degree in Business, Operations, IT, or related fields
• 2-3 years of experience in customer service, operations, or deployment.
• Experience in POS, payment terminals, or IT hardware deployment is a strong plus
• Strong leadership, problem-solving, and organizational skills
• Excellent communication skills and ability to manage cross-functional teams
• Hands-on, detail-oriented, and able to thrive in a fast-paced environment

EPOS