For Malaysian only Company Description EQ Kuala Lumpur is a luxury hotel that combines heritage with modern innovation, reopening in 2019 as a contemporary five-star establishment. Centrally located, EQ offers world-class hospitality, award-winning dining, and state-of-the-art wellness facilities. Recognized for its sustainable design and impeccable service, EQ has received numerous accolades, including No.1 Best City Hotel and No.1 Best Hotel Pool in Malaysia at the Travel + Leisure Luxury Awards Asia Pacific 2024. Our commitment to exceptional guest experiences and outstanding workplace culture makes EQ an ideal place to grow and succeed. Role Description This is a full-time, on-site role for a Duty Manager located in WP. Kuala Lumpur. The Duty Manager will oversee daily operations, ensuring smooth and efficient hotel functioning. Responsibilities include managing staff, addressing guest inquiries and complaints, maintaining high service standards, and coordinating with other departments. The Duty Manager will also handle emergencies and ensure compliance with safety regulations. Qualifications Experience in hotel management and excellent leadership skills Strong problem-solving and decision-making abilities Exceptional communication and interpersonal skills Proficient in hotel management software and systems Ability to manage a team and handle high-pressure situations Detail-oriented and committed to maintaining high service standards Fluency in multiple languages is an advantage Bachelor&aposs degree in Hospitality Management or related field Show more Show less