Duty Manager
- Kuala Lumpur
- Permanent
- Full-time
Reports To : Rooms Division ManagerJob Summary:The Duty Manager oversees daily hotel operations, ensuring guest satisfaction, staff coordination, and safety compliance. This role acts as the key decision-maker in the absence of senior management, handles guest concerns, supports all departments, and ensures smooth and efficient service across the property.Key Responsibilities:Maintain and update the Front Office/Reception manual to support hotel operations.Ensure guest and employee safety during emergencies, prioritizing the hotel's interests.Address guest feedback promptly and coordinate with relevant departments for resolution.Exercise full decision-making authority in the absence of the Front Office Manager.Inspect the lobby and public areas regularly, taking corrective actions as needed.Collaborate with Housekeeping to resolve room discrepancies and maintain room readiness.Stay informed on daily arrivals, room blocks, guest departures, and conduct random room inspections.Personally welcome VIPs and returning guests, ensuring a memorable arrival and departure experience.Qualifications:Proficient in both written and spoken English and Malay; additional languages such as Mandarin, Korean, or Japanese are an advantage.Minimum of 1 year experience in a similar role.Possesses pleasant personality, strong interpersonal skills, and adaptability. * Proficiency in reservation systems (Opera, PMS, or similar).Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.