Specialist, Tools & Technology

• Responsible for technical support in the customer service center, including the maintenance and management of phone systems, email systems, online chat tools & etc.
• Resolve technical issues encountered by customer service during the use of products or services.
• Assist the customer service team in improving service quality and efficiency, such as by introducing new technical tools or improving existing processes.
• Research and evaluate new technologies to determine their suitability for use in the customer service center.
• Regularly maintain and update systems to ensure their proper functioning.
• Prepare and maintain technical support documentation for other staff to understand and use.

• At least 1.5 years of customer service or technical support experience, with experience of working in customer service center is preferred.
• Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts (preferably with experience working internationally).
• Familiar with using and managing customer service tools such as phone systems, email systems, online chat tools & etc.
• Possesses strong problem-solving skills, able to quickly and effectively address customer technical issues.
• With good stress tolerance and adaptability.
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

• Competitive remuneration package (Basic Salary + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependents
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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