Specialist, Tools & Technology (Mandarin Speaker)
OKX
- Kuala Lumpur
- Permanent
- Full-time
- Responsible for technical support in the customer service center, including the maintenance and management of phone systems, email systems, online chat tools & etc.
- Resolve technical issues encountered by customer service during the use of products or services.
- Assist the customer service team in improving service quality and efficiency, such as by introducing new technical tools or improving existing processes.
- Research and evaluate new technologies to determine their suitability for use in the customer service center.
- Regularly maintain and update systems to ensure their proper functioning.
- Prepare and maintain technical support documentation for other staff to understand and use.
- Has at least 1.5 years of customer service or technical support experience, with experience of working in customer service center is preferred.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts (preferably with experience working internationally).
- Familiar with using and managing customer service tools such as phone systems, email systems, online chat tools & etc.
- Possesses strong problem-solving skills, able to quickly and effectively address customer technical issues.
- With good stress tolerance and adaptability.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
- Competitive remuneration package (Basic Salary + Annual Increment)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations