Job Description: Identify gaps in existing operational processes and translate them into requirements to optimise operations. Develop product roadmap, prioritise and manage user expectations. Prepare and execute test cases for new features, work with regional product team to locate and fix the bugs Prepare training materials on new product features to orient related teams Provide support for the users, work with regional product team to troubleshoot the issues Perform ad-hoc duties such as handling production issues, i.e raise JIRA tickets and follow up with stakeholders Project manage product solutions from scratch and prepare the necessary rollouts Requirements: Proven work experience in product management or as a Project Manager Experience in managing a product through the whole lifecycle / end-to-end of a project Skilled at working effectively and communicating with cross functional teams across the organisation Strong problem solving skills and out of the box thinking Ability to present complex ideas and solutions in a structured manner Technical background with understanding of software development (not required but a plus)