Team Lead Customer Service (Mandarin Speaker)

JobScoper

  • Kuala Lumpur
  • RM 6,000 per month
  • Permanent
  • Full-time
  • 2 days ago
MohonKelayakan
  • Minimum 1 year experience as TL in customer service sector.
  • Fluent in Mandarin and English (written & spoken).
  • Strong leadership, communication, and people management skills.
  • Ability to work in a fast-paced environment and handle escalations.
  • Willing to work 24/7 rotational shift.
Tanggungjawab
  • Lead, coach, and motivate a team of customer service representatives.
  • Monitor performance, provide feedback, and drive continuous improvement.
  • Handle escalated customer issues with professionalism and efficiency.
  • Ensure service quality and compliance with company standards.
  • Prepare performance reports and support operational planning.
Manfaat
  • Training provided
  • Allowance provided
  • Annual leave and sick leave
  • EPS & SOCSO
KemahiranCustomer Service Management Team Leadership Mandarin Language Proficiency Communication Skills Problem-Solving Conflict ResolutionPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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