Customer Service Team Lead (Mandarin Speaker)

JobScoper

  • Kuala Lumpur
  • RM 6,000 per month
  • Permanent
  • Full-time
  • 10 days ago
MohonKelayakan
  • At least 1-2 years of Team Lead experience in a customer service/contact center environment
  • Fluent in Mandarin and English
  • Strong leadership, coaching, and communication skills
  • Flexible to work in a 24/7 shift-based environment
Tanggungjawab
  • Lead and coach a team of customer service reps to deliver excellent support
  • Monitor performance, handle escalations, and ensure KPIs/SLAs are met
  • Conduct regular feedback sessions and team meetings
  • Collaborate with QA, training, and operations teams for process improvement
Manfaat
  • Annual Leave and Sick Leave
  • Training Provided
  • Allowance Provided
  • EPF and SOCSO
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • 5 Working Days
KemahiranCustomer Service Management Team Leadership Conflict Resolution Communication Skills Problem-Solving Performance Management Training and DevelopmentPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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