Customer Success Specialist

JobScoper

  • Petaling Jaya, Selangor
  • RM 3,800 per month
  • Permanent
  • Full-time
  • 8 days ago
MohonKelayakan
  • Minimum SPM, fresh graduates are welcome.
  • Previous experience in customer service, banking, or contact centre is an advantage.
  • Strong communication and problem-solving skills.
  • Able to work independently and in a team.
  • Willing to work on rotational shifts.
Tanggungjawab
  • Guide and educate customers on self-service options and digital banking channels.
  • Conduct call-backs to confirm transactions and request supporting documents when necessary.
  • Identify customer needs, resolve issues, and provide effective solutions.
  • Perform KYC (Know Your Customer) tasks as required.
  • Handle other related duties as assigned.
Manfaat
  • Annual Leave and Sick Leave
  • Training Provided
  • Allowance Provided
  • EPF and SOCSO
  • 5 Working Days
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
KemahiranCustomer Relationship Management Communication Skills Problem Solving Empathy Active Listening Time ManagementPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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