Job Description: MKT Ops (Promotion Team) Job scopes: Responsible for the operational aspects of marketing efforts, covering vouchers, coins, virtual goods, promotion deals, standalone features and shipping promo rules. Manage creation and quality control for the backend portals to ensure accurate and timely execution. Collaborate with Product Team and Regional counterparts, actively participating in UAT & live testing for new feature updates and addressing live errors and bugs. Coordinate with multiple departments for marketing campaign support and seamless coordination. Proactively identify opportunities for improvement in Backend and Frontend user experiences. Advocate for feature enhancements to enhance overall work efficiency. Collaborate with relevant teams to raise suggestions and implement improvements. Stay abreast of industry trends and best practices to inform recommendations for feature upgrades. Handle customer service inquiries related to vouchers, coins & shipping promo rules, conducting investigations and providing final findings for issue resolution. Manage management directives for user segmentation targeting in promotions, microsite setup, and live testing to align with frontend expectations. Work closely with the BizFin team to plan and execute monthly vouchers, ensuring requirements are met. Collaborate with the Fraud and Risk Management team to address fraud cases and internal voucher incidents, ensuring a secure operational framework. Proactively contribute to closing the gap between backend setup and frontend UI/UX for a streamlined operational process. Requirements: At least a Diploma in any field is required, Bachelor's degree preferred. Excellent command of English (mandatory). Ability to adapt to shift hours, both long-term night shifts and work schedules in which employees change or rotate shifts. Experience in eCommerce marketing and/or campaign management would be a plus. Willing to be hands-on with strong executional abilities. Critical thinking and problem-solving skills. Proactive with a knack for getting things done. Practical judgment concerning everyday matters is highly essential coupled with critical thinking and problem-solving skills. Independent and self-motivated, with good end-to-end ownership of projects. Open to taking on new and ambiguous project. Able to multitask and prioritise under pressure. Thorough, attentive to details, highly proactive, resourceful, logical, critical thinker, has a growth mindset, team player, reliable and ore importantly, someone who enjoys working in a fast-paced environment.