Marketing Operations Executive

• MKT Ops (Promotion Team) Job scopes:
• Responsible for the operational aspects of marketing efforts, covering vouchers, coins, virtual goods, promotion deals, standalone features and shipping promo rules.
• Manage creation and quality control for the backend portals to ensure accurate and timely execution.
• Collaborate with Product Team and Regional counterparts, actively participating in UAT & live testing for new feature updates and addressing live errors and bugs.
• Coordinate with multiple departments for marketing campaign support and seamless coordination.
• Proactively identify opportunities for improvement in Backend and Frontend user experiences. Advocate for feature enhancements to enhance overall work efficiency.
• Collaborate with relevant teams to raise suggestions and implement improvements. Stay abreast of industry trends and best practices to inform recommendations for feature upgrades.
• Handle customer service inquiries related to vouchers, coins & shipping promo rules, conducting investigations and providing final findings for issue resolution.
• Manage management directives for user segmentation targeting in promotions, microsite setup, and live testing to align with frontend expectations.
• Work closely with the BizFin team to plan and execute monthly vouchers, ensuring requirements are met.
• Collaborate with the Fraud and Risk Management team to address fraud cases and internal voucher incidents, ensuring a secure operational framework.
• Proactively contribute to closing the gap between backend setup and frontend UI/UX for a streamlined operational process.

• At least a Diploma in any field is required, Bachelor's degree preferred.
• Excellent command of English (mandatory).
• Ability to adapt to shift hours, both long-term night shifts and work schedules in which employees change or rotate shifts.
• Experience in eCommerce marketing and/or campaign management would be a plus.
• Willing to be hands-on with strong executional abilities.
• Critical thinking and problem-solving skills.
• Proactive with a knack for getting things done.
• Practical judgment concerning everyday matters is highly essential coupled with critical thinking and problem-solving skills.
• Independent and self-motivated, with good end-to-end ownership of projects. Open to taking on new and ambiguous project.
• Able to multitask and prioritise under pressure.
• Thorough, attentive to details, highly proactive, resourceful, logical, critical thinker, has a growth mindset, team player, reliable and ore importantly, someone who enjoys working in a fast-paced environment.

Shopee