Customer Success Specialist (Mandarin Support - Urgent Hiring)

JobScoper

  • Kuala Lumpur
  • RM 3,900 per month
  • Permanent
  • Full-time
  • 23 hours ago
MohonKelayakan
  • Minimum SPM qualification; fresh graduates are encouraged to apply.
  • Strong communication skills in Mandarin and English.
  • Willing to work in Rotational Shift - 24/7, including weekends and public holidays.
Tanggungjawab
  • Customer Support: Resolve issues; Respond promptly to customer inquiries, complaints, and feedback across various channels, including phone, chat, and email.
  • Educate and guide customers on the use of self-service options and automated banking channels.
  • Conduct follow-up calls for transaction confirmations and request necessary supporting documents.
  • Perform Know Your Customer (KYC) verification tasks in compliance with company and regulatory requirements.
Manfaat
  • Annual Leave and Sick Leave
  • Training Provided
  • Allowance Provided
  • EPF and SOCSO
  • 5 Working Days
KemahiranCustomer Relationship Management Communication Skills (Written and Verbal) Problem-Solving Mandarin Language Proficiency Active Listening Empathy Time ManagementPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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