Reservations Agent - Hyatt Regency Kuala Lumpur at KL Midtown

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 2 months ago
Description:You will be responsible for handling all guest inquiries, booking requests, and reservation modifications efficiently and courteously. This role ensures a smooth reservation experience while maximizing room sales and contributing to guest satisfaction.Qualifications:
  • Diploma or degree in Hospitality Management or related field.
  • Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
  • Strong knowledge of hotel PMS (e.g., Opera or similar).
  • Excellent communication, interpersonal, and leadership skills.
  • High attention to detail and organizational ability.
  • Strong problem-solving and customer service skills.
  • Proficiency in English and other languages (optional but an advantage).

Hyatt