International Reservation Sales Agent – Fixed Shift
Kuala Lumpur
Permanent
Full-time
19 days ago
Overview We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact-delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together. As an International Reservation Sales Agent, you will assist guests with hotel bookings and inquiries, providing prompt and courteous service that enhances the customer experience. This role requires attention to detail, excellent communication skills and the ability to thrive in a fast-paced call center environment while supporting Sabre's global hospitality operations. Responsibilities Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care Provide detailed information about hotel offerings, policies and local attractions Address customer issues and special requests with professionalism, escalating when needed Maintain updated records of guest interactions in CRM systems Support reporting and operational tasks aligned with call center standards and protocols Preferred Qualifications And Education Minimum 1 year of experience in hospitality, call center or customer service roles Strong verbal and written communication skills in English and at least one Asian language (Mandarin, Cantonese or Japanese) Demonstrated ability to manage customer inquiries in a high-volume setting High level of professionalism, integrity and customer-centric mindset High school diploma or equivalent; additional certification in hospitality or service is a plus Working conditions Role is required to work from 11am to 8pm and weekends, and two rest days during the week. Flexibility in scheduling is essential. Sabre has hybrid working arrangement for our employees. Benefits Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self: Competitive pay and performance-based bonuses Flexible work options Comprehensive healthcare coverage Generous PTO and holidays Strong retirement planning support Family-friendly benefits Professional development opportunities Show more Show less