Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Ten Lifestyle Group

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 1 month ago
Job Description:About the RoleTen Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (Remote). Based in Malaysia, you'll work from the comfort of your home while collaborating with a diverse, multinational team across Asia and beyond.In this role, no two days are ever the same. You'll support high-profile members by providing personalized solutions and recommendations across Travel, Retail, and Entertainment, using your communication, research, and problem-solving skills. Your mission is to delight our members and exceed their expectations, every time.What You'll Do
  • Build strong relationships with members by understanding their unique lifestyle needs and preferences
  • Manage incoming requests via phone, email, or chat in a timely and professional manner
  • Research and recommend tailored options that go above and beyond member expectations
  • Offer proactive lifestyle suggestions to maximize member value
  • Coordinate with internal and external partners to deliver seamless service
  • Advocate for your members and help resolve any issues with empathy and ownership
  • Translate or adapt responses as needed to ensure clear communication
  • Deliver on deadlines while maintaining a customer-first mindset
What We Offer
  • Remote work flexibility - Work from anywhere in Malaysia
  • Career growth & training - Ongoing coaching, learning resources, and clear development paths
  • Multinational environment - Collaborate with global colleagues and international clients
  • Customer-focused culture - Be part of a team that truly cares about making people's lives better
  • A chance to join a fast-growing, entrepreneurial company that values innovation and excellence
  • Competitive compensation and performance-based recognition
About Ten GroupAt Ten, our mission is simple: to become the most trusted service company in the world.
We are the global leader in lifestyle management and concierge services, operating from 20+ global offices with a team of over 800 professionals. Our unique blend of cutting-edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail.We are proud to support a diverse and inclusive culture, and we are always looking for people who are driven, service-minded, and eager to grow with us.Join UsIf you're ready to make a difference in people's lives while building your own rewarding career, apply today and discover what it's like to be part of Ten's growing APAC team.Requirements:
  • Fluent Mandarin, Cantonese and English - written and spoken
  • Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
  • The ability to work independently and perform well with little supervision
  • Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • Excellent time management skills with the ability to multi-task
  • Detailed orientation and deadline driven to ensure that demanding standards are met.
  • Embraces a complex, busy and dynamic work environment
  • Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage
Additional Attributes:
  • Adaptability to change and evolving environments.
  • Ability to work independently while demonstrating accountability.
Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public HolidaysPlease note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.#Remote Work
#Career Growth
#Multinational Environment
#Customer-focused CultureBenefits:Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as 'extra spending money') that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Ten Lifestyle Group