Assistant Manager - Case Manager (English, Mandarin and Cantonese Language Support)
- Kuala Lumpur
- RM 7,000-10,000 per month
- Permanent
- Full-time
- To coordinate the resolution of all escalations.
- Accountable for directly working with the business to assist in all case escalations.
- Identify and execute robust and continuous improvement opportunities within the stakeholders.
- Closely interact with business and provide ad-hoc solutions to their solution needs.
- Require to standby after office hours to manage escalation from other continents and regions.
- Diploma or Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.
- Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.
- Fluency in both written and spoken English, Mandarin & Cantonese.
- Proficient in MS Office and PC applications.
- Good Project Management skills.
- Ability to think strategically.
- Excellent communication.
- Knowledge of computers and relevant software applications.
- Ability to work in a fast moving, dynamic work environment.
- Attractive Salary (RM7,000 - RM10,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Mid-Senior Level
- Kuala Lumpur, WP, Malaysia.
- Full Time.