Assistant Manager - Case Manager (Mandarin, Cantonese & English Language Support)

Scicom

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 14 days ago
MohonKelayakanSkill Requirements:
  • Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.
  • Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.
  • Fluency in both written and spoken English, Mandarin & Cantonese.
  • Proficient in MS Office and PC applications.
  • Good Project Management skills.
  • Ability to think strategically.
  • Excellent communication.
  • Knowledge of computers and relevant software applications.
  • Ability to work in a fast moving, dynamic work environment.
TanggungjawabThe Responsibilities of the Role:
  • To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
  • Identify and execute robust and continuous improvement opportunities within the stakeholders.
  • Closely interact with business and provide ad-hoc solutions to their solution needs.
  • Require to standby after office hours to manage escalation from other continents and regions.
ManfaatThe Package:
  • Attractive Salary (RM7,000 - RM10,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Kuala Lumpur.
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Performance Bonus
  • 5 Working Days
KemahiranCase Management Customer Service Communication Skills (Mandarin and Cantonese) Problem Solving Client Relationship ManagementPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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