Customer Service Specialist

Agensi Pekerjaan Talentconsult Sdn Bhd

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 6 hours ago
MohonCompany Highlights
  • Structured career path up to management level
  • Limited slots
  • Extra language advantage
Kelayakan
  • SPM (PASSED BM & SEJ) , DIPLOMA AND DEGREE
  • Customer service experience preferred, Fresh grad are welcomed
  • Fluent in English & Mandarin to effectively communicate with our diverse client base and stakeholders (spoken & written)
  • Good problem-solving & communication skills
  • Able to work shifts (rotate monthly)
  • Includes weekends & public holidays
  • Able to work independently & with a remote team
Tanggungjawab
  • Respond to customer inquiries via calls, chat & email
  • Provide accurate info on products, services & promotions
  • Assist with basic technical issues
  • Record customer cases accurately
  • Escalate complex cases to relevant departments
  • Suggest improvements based on customer feedback
Manfaat
  • On Job training provided
  • 12-19 days annual leave
  • EPF, SOCSO, EIS included
  • Laptop & equipment provided
KemahiranCommunication Skills Problem Solving Time Management Conflict ResolutionPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja